Home > Case Studies > Cafepoint wins Prestigious Tower Hamlets Contract

The Service We Provided

Leading vending and refreshment solution company, the London based Cafepoint LLP have been awarded another major contract to supply London based Tower Hamlets Borough Council with refreshment and snack vending machines at the Town Hall and four other buildings in East London. The contract was won in the face of intense competition during a competitive tendering process.
Cafepoint LLP has been very well received at all the sites, the vending and refreshment offering has been completely re-vamped with innovation with WifI technology monitoring being introduced, together with new generation N&W machines across all of the sites.
The N&W Canto Touch hot drinks machines have full HD"Touch screens with Visual drink menu's and customizable product icons, the machine is fully interactive. The snack and cold drink machines are Samba Touch Combi's, they come with 7" touch screens, a 'basket' facility to enable the introduction of multi buy discounts and easily accessible nutritional information.  On a day to day basis Cafepoint LLP operators stock the machines with leading brands, specially selected beans roasted in Italy, and a wide selection of healthy products.

All the machines are fitted up to date payment technology with a Contactless device that enables the customers to purchase their products by Credit and Debit Card or Smart Mobile pay technology (including Apple Pay & Samsung Pay). The machines have remote management to carry out pre-emptive maintenance to improve machine uptime they can also provide real-time machine alerts and product sales, visibility of stock levels and identify sales hotspots, trends and promotional variance.
Gary Lewis, Cafepoint LLP, Director, said "We are delighted to once again be awarded yet another large vending contract with a Borough Council, they are important contracts to win because we are providing a vending and refreshment  solution to both council employees and the general public. We've spent a lot of time painstakingly selecting and identifying the right machines with up to date innovation to ensure customers purchase first class products and coffee shop quality beverages out of 12oz paper cups."

Dave Ward, "N&W Managing Director, said "Cafepoint LLP are an extremely innovative company and we are delighted to be working with them on this project. They are very professional to work with and their branding on our equipment delivers an excellent showcase for both companies."

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