CASE STUDY

SALVATION ARMY

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The Service We Provided

In 1929, as a memorial to the Founder, William Booth College was opened at Denmark Hill in London.

The iconic building, designed by Sir Giles Gilbert Scott, has been at the heart of Salvation Army leadership training ever since it opened and is at the forefront of delivering education and training programmes for the United Kingdom and further afield.

So why does this Charity work with Cafepoint?

Josh Akcil, Facilities Manager at Salvation Army, couldn’t have been clearer. “It’s the quality and personnel service delivered by CafePoint that sets the company apart. Nothing is too much trouble. They understand the needs of our business and just deliver."

Josh confirmed, “I must get approached 5 or more times a week by vending companies wanting me to move my business. But Cafepoint offer great machines and quality fresh brew drinks with an excellent level of service – they always do what they say they’ll do – so why would I move?”

Is it easy to order supplies?

We can order our products online, 24 hours a day, 7 days a week. Or we can contact the friendly Customer Service Team who are available from 8.30am-5.00pm from Monday to Friday to ensure customers can order our ingredients with ease.

Supplies are delivered within just three working days and on the rare occasion an engineer is required to service a machine, they are there within 8 business hours of making the call – and often much sooner. The Cafepoint Customer Service Team can also help customers specify the ideal range of products to serve to staff and customers based on their experience.

The Cafepoint Experience

Cafepoint’s experience dealing with similar organisations extends across many well known charities. The product portfolio is ideal for both the front of house as well as service and facilities. The outstanding quality of drinks along with the technology and reliability delivered by the machines is then matched by a no-compromise attitude to delivering an unbeatable level of service on every occasion from Cafepoint. This helps to ensure customer satisfaction. Cafepoint are proud to work with The Salvation Army.

Client Feedback

“It’s the quality and personnel service delivered by CafePoint that sets the company apart. Nothing is too much trouble. They understand the needs of our business and just deliver."

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